To create a new knowledge base article from the main menu click on the item Knowledge Base->Groups then a new window will be opened and click on the top left button New Group.
- Group Name – Give this group a name eq Domains, Hosting, etc…
- Color – Color is used for the kanban area.
- Short Description – Add group’s short description will be used as an introduction to the group articles.
- Order – Order of the group
- Disabled – Note: All articles in this group will be hidden if disabled is checked
After that when you create a new knowledge base article you will be able to select this group and organize your articles.