From version 2.0 there is a new unique feature added in the CRM for tracking sent emails if they are opened for the “sales” features. This feature will help you to easily determine eq if the contact opened the email when you send the invoice to the contact email.
This is only applied to specific emails, below you can find the list of which emails/email templates are tracked.
- Send Invoice to Customer
- Invoice Already Sent to Customer
- Invoice Overdue Notice
- Send Estimate to Customer
- Estimate Already Sent to Customer
- Estimate Expiration Reminder
- Send Proposal to Customer
- New Comment (Sent to Customer/Lead)
- Proposal Expiration Reminder
- Send Credit Note To Email
- Send Contract to Customer
- Send Subscription to Customer
- Subscription Payment Failed
You can check all available email templates mentioned above in Setup->Email Templates.
Checking if the email is opened
You don’t need to configure anything, the feature is auto turned ON and will work out of the box while you use the CRM.
Let’s assume you sent an invoice to a contact and you want to see if the contact opened the email, in the admin area open the invoice preview area and click on the envelope menu icon, there will be a list of all tracked emails sent with an indicator does they are opened or not.
Use the same steps to see if the email is opened is applied for all other features.
Tracked emails not updated
There is one occasion when this feature may not work properly, depending on the settings the contact/user configure in his email client. There is nothing the CRM can do about this, the tracked email status will remain as “Not Opened“
If the contact/user has an option in his email client/email interface to turn off remote content for the received emails, this may not work properly. Below you can find an example of how this may look eq in the Thunderbird email client
In this case, if the contact just read the email and don’t turn on remote content or don’t allow remote content for this specific email, the email will remain as “Not Opened”